These General conditions govern the relationship between “Elitex” Ltd. as owner of the website and the visitors or the users (customers) which use the online shop for purchasing of goods. By clicking over an object, a picture, a link (different than the one of the General conditions) or a button located on the website you are considered to have agreed or accepted these General conditions herein. The present General conditions comply to Law on Consumer Protection, as well as other legal acts, acting in Republic of Bulgaria. “Elitex” Ltd. strives to keep personal data of its users and ensures that no personal information about the client and his orders will not be disclosed to third parties without his explicit consent, except in the cases provided by the law.







1.1. "SELLER" is a merchant selling his own goods through the e-shop The seller is the person with whom the User signs a distance sales contract for a particular product (item) on the online store.



1.2. "USER" is acapable individual who has agreed to these General conditions in connection with the order and purchase of the goods offered through the e-shop, from the initial entry until leaving the website.



1.3. "E-SHOP" is the website, which serves as a virtual platform for offering products for sale produced by Elitex” Ltd. and for reaching agreement between a SELLER and a USER for the purchase and sale of a particular product (item).



1.4. "CONTRACT FOR SALE" is the contract for the purchase and sale of goods between Seller and User via distance through this e-shop.



1.5. "COURIER" is a merchant who physically delivers the purchased goods to an address specified by the User and works under the requirements of the Postal Services Act.


1.6. "BROCHURE / NOTIFICATION" are electronic information messages relating to goods sold in the e-shopduring a period of time that may be posted on the website and may be sent to the User's e-mail address.








2.1. Viewing the e-shop is completely free and accessible from all over the world.


2.2. Shopping at the e-shop may be performed with or without registration. To make a registration the User must enter a password and e-mail or recipient's name, telephone and shipping address. Registration is easy and completely free and is done by filling in the registration form. The registered customer has the opportunity to use all the services of the store.




2.3. Each product on the e-shop is indicated with price, main features and additional information to help the User make an informed choice when purchasing the product.



2.4. The indicated price of a particular product is valid for 1 item including VAT and excluding delivery.


2.5. "Add to cart" button is located at the right side of the page. Pressing this button saves the selected product into the virtual shopping cart of the User. The User can view the contents of the basket, add new products, or remove the ones he doesn`t desire.






3.1. To make an order to the e-shop, the User must indicate:

- a valid e-mail address,    

- a true address for delivery of the goods and invoicing,

- true contact details - two names, phone number.



3. 2. The order is activated by clicking on the button “I confirm my order”.



3.3. When the order is made, the User receives an order confirmation at the email address he / she has indicated. This still does not oblige the Seller to send the goods to the receiving address.



3.4. In case the ordered item (specific model) is not available, our consultant informs the User. If the User does not agree that the order should be referred to another item (an analogue model), the order may be canceled.



3.5. Orders in the e-shop are accepted 24 hours a day, 7 days a week.



  1. 6. All orders made until 3:00 p.m. are processed and shipped on the same day.


  1. 7. All orders made after 3:00 p.m. are usually processed the next business day.



  1. 8. Orders received without correct data of the Buyer (User) or missing information are canceled due to impossibility to be executed. Such orders receive the status "Cancelled".



  1. 9. The User may cancel an order without having to mention the reasons for the cancellations.



  1. 10. Cancellations can be made by phone or e-mail to the e-mail address: In order for the cancellation to be valid, the User must provide: both names with which he / she is registered, his / her username at, the price of the order and the order number.






4.1. Once an order is received on, an e-shop consultant processes this order. The User receives an e-mail confirmation for the successfully accepted order.



4.2. Delivery of ordered goods is not performed on Sundays and official holidays.


4.3. Delivery for Bulgaria is performed within 4 (four) business days from the order`s confirmation.


  1. 4. Delivery for other countries is performed within 20 (twenty) days as from the order`s confirmation.


4.5. Deliveries for Bulgaria are performed by the courier company “Speedy” AD, between 9:00 a.m. and 6:00 p.m.


4.6. Deliveries for other countries are performed by “Bulgarian Posts” between 9:00 a.m. and 5:00 p.m.

4.7. The delivery is made to а courrier office of "Speedy"AD chosen by the User, or to an address specified by the User.


4.8. Delivery price in Bulgaria for orders amount up to 50,00 BGN depends on the weight of the parcel. The price is automatically calculated when shopping reaches the module Shipping. Delivery is free of charge for orders exceeding the amount of 50,00 BGN.

4.9. Delivery price for other countries depends on the weight and the delivery address and can be calculated here:

4.10. Provided that the User fails to accept the goods on the address he/she has indicated in the time specified or fails to go to the specified courier office to receive the goods, if this option was chosen, then the Seller is no more obliged to perform the ordered delivery.



  1. 11. Provided that the User confirms his willingness to receive the ordered goods after expiration of delivery time when the User was not found on the address, then the User shall take on his account the delivery costs. The costs shall be paid upon the goods receipt, together with the goods` price.


  1. 12. Provided that a third party is engaged with the goods` acceptance and confirmation of receipt on behalf of the initiate User who has made the order, the latter is not entitled to send the goods back or to make objections about delivery.






5.1. Payment of ordered goods in Bulgaria shall be made through the option “cash on delivery”.

5.2. In cases where the User prefers the goods to shipped by a courier different than the one pointed in item 4.5 herein, the payment shall be made through a bank transfer to the following bank account:

IBAN: BG15TTBB94001522950265



5.3. Payment of orders from other countries can be made through one of the following options: cash on delivery, bank transfer.




6.1. As per article 55 of the Consumer Protection Law each user is entitled to refuse the ordered goods within 14 business days from the date of the goods` receipt. In such a case the good and its packing must not be damaged or used by the User. Delivery costs for shipping the goods are on the User`s behalf.



6.2. Such a refusal can be made in front of the courier upon the goods` delivery, provided that the goods were delivered after the delivery time for reasons beyond the User and are not a subject of force majeure.

6.3. In case of contract`s failure the User is obliged to return the goods in unspoiled commercial shape and label.


6.4. In case of contract`s failure, if the User has paid the goods, the amount will be completely reimbursed on the bank account the User has specified, within 15 (fifteen) days as of his written (by e-mail) refusal of the contract. The amount will be reimbursed upon returning the goods by the User. Provided that the goods are not returned within the above mentioned period, the contract`s refusal does not enter into force.


6.5. Claims can be made if the ordered goods don`t comply to specifications agreed between the contract`s parties. Discrepancies can be:

- production defect of the goods;

- size non-compliance;

- damage of the goods during transport.




6.6. Claims can be presented to the Seller at e-mail address:, as simultaneously the User must return the goods within a period of 7 days.


6.7. In case of a claim the User can choose the option to change the specific item for the same one without defects, in another size, or color, or the option to return the goods against reimbursement of paid amount. The Seller may propose an exchange with a completely different item at the same price. However if the new item is more expensive the User shall pay the addition. If the new item is cheaper than the one paid by the User, then the User shall be reimbursed with the difference between the prices of the defected and the new item.


6.8. Returning of goods, in case of a claim, and in cases beyond of production faults or damages from transportation, shall be carried out under the following conditions:

- well preserved commercial shape (the goods shall not be torn, scratched, worn, laundered, ironed),

- no damages are caused due to improper use,

- well preserved original packing and label.


  1. 9. Returning of goods, either due to contract`s failure, or due to a claim, can be made in the manner and on the address indicated on the bill of goods which the User has received together with the ordered goods.


6.10. In cases of goods` exchange the shipping costs in both directions are on the account of the User, unless this exchange is due to the Seller`s fault.




7.1. All the information published on the website including photos and articles` descriptions is possession of “Elitex” Ltd. The e-shop gives the right to other websites and users to publish links to




7.2. Making copies of the texts and publishing them into other websites or e-shops without the prior written consent of “Elitex” Ltd. is forbidden.It is allowed to be quoted as a source, as the following text must be published: “Source: e-shop for pyjamas, underwear and socks as “e-shop for pyjamas, underwear and socks must be a hyperlink to



7.3. The users are not permitted to overload the website with invalid orders or other information.


7.4. The users of the website are not permitted to make any actions of violating the standing rules of communication, to make abuses, to distribute viruses, etc., violating any rights or interests, or in prejudice of third parties.




7.5. The users are not permitted to use screenshots of the website without the prior consent of “Elitex” Ltd.


7.6. The respective Seller is responsible for any faults of the goods, for the contact`s execution, as well as for reimbursement of paid amounts.




7.8. “Elitex” Ltd. is not responsible in front of any third parties, if such parties consider that information published on the e-shop violates someone`s copyrights or other intellectual property.





9.1. Every User may contact “Elitex” Ltd. for asking questions, making proposals and receiving information. In addition to the specified e-mail address, the User may contact on the phone number: +359 878 730 806.



9.2. “Elitex” an administrator of the website and respectively of the field for comments and discussions, so it is entitled to remove any obscene and offensive qualifications that violate morality and good manners.



For contacts:



34 Kapitan Raycho Nikolov str.

7000 Ruse



Tel.: +359 82 823593

Mob.: +359 878 730 806